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Industry Collaboration Key to Enhancing Payment...

By Todd Aadland, SVP, Federal Reserve Bank of Chicago

The Customer Experience Challenge: Four Steps...

By Bill Talbot, VP, Solution & Product Marketing, CA Technologies

3 Trends on Every CIO's Holiday Wish List

By Warren Perlman, CIO, Ceridian

Three Ways through Retailers Can Step Their...

By Fiona Swerdlow, VP, Research Director, Forrester Research

Point-of-Sale Adaptability Key to Winning in Rapidly Changing Retail

By Paul Scorza, Executive Vice President, IT and Chief Information Officer And Thomas Blackburn, Vice President, Solution Development for Retail Business Services, the services company of Ahold Delhaize USA

Point-of-Sale Adaptability Key to Winning in Rapidly Changing Retail

To win in the everchanging retail marketplace, retailers must engage with consumers on their terms.

Technology: The Catalyst for Retailers' Success

By Ryan Abood, CEO, Gourmet Gift Baskets

Technology: The Catalyst  for Retailers' Success

Reporting and analytics are a fundamental necessity of running a business today.

Schneider Electric: Connected Retail- Computing Power to Every Store

By Kevin Brown, SVP of Innovation & CTO, Secure Power Division, Schneider Electric

So, we had our guys there fixing the problem before it escalated on the customer end.

Role of Augmented Reality in Retail

By Rekha (Sasirekha) Ramesh, SVP - Global Head of IT and Digital Strategy, Daymon Worldwide

Role of Augmented Reality in Retail

The success of Pokémon GO brought Augmented Reality to the center stage and provided retailers a platform to reach its consumers in many creative ways.

Encryption Equals Customer Service

By Prabash Coswatte, CIO, Vallarta Supermarkets, VSI

Encryption Equals Customer Service

Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

By Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

IT project failure rates today still are in excess of 40 percent.

The Future Face of the In-Store Customer Experience: Face Recognition Technology

By Julia Ricci, VP, Information Technology - Retail Shared Services & Solutions, Total Wine & More

The Future Face of the In-Store Customer Experience: Face Recognition Technology

Simple integration, continuous learning, low cost and accuracy of face detection and analysis would potentially make face recognition a commodity service for retail software applications.

Strategic Supply Chain Technology Assessment

By Kevin J. Hume, Partner - Supply Chain Technology, Tompkins International

Strategic Supply Chain Technology Assessment

The pace of change in the supply chain world and the supporting technologies is nothing short of breathtaking.

Was Darwin Wrong About Retail?

By Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Was Darwin Wrong About Retail?

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.

AI becomes "Personal"

By Sherif Mityas, CIO & CSO, TGI Fridays

Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.

Simplify Supply Chain with Technology

By Stuart Scott, EVP and CIO, J.B. Hunt Transport Services, Inc. [NASDAQ: JBHT]

Simplify Supply Chain with Technology

It is the consistency in transit times that helps us build the trust necessary to reduce buffers and create additional value for our customers.

Digital and In-Store Shopping is Colliding and Reliable Network Performance is at the Center

By Ricardo Belmar, Senior Director-Enterprise Product Marketing, InfoVista

Digital and In-Store Shopping is Colliding and Reliable Network Performance is at the Center

Digital and in-store shopping experiences are on a collision course in the best way possible.

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

IT Solutions for More Complex Promotional Offers

By William Morrell, CTO, Aptaris

IT Solutions for More Complex Promotional Offers

Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.

Technology for the Retail Sector

By Wendy Liebmann, CEO, WSL

Technology for the Retail Sector

For the last decade, technology has been the hot topic of the retail world – increasingly part of every conversation, every strategy meeting, from the boardroom to the sales floor.

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