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The Phygital Frontier

Lockie Andrews, CIO/CDO, UNTUCKit

Redefining Retail Industry with IoT and Big Data

Douglas Turk, Chief Marketing Officer, JLT Speciality

How Global Brands Create Insanely Great Customer Experiences

Mark Wang, Chief Data Scientist, Alorica

Show Me a Great Technology Strategy and I'll Show You a Successful Retailer

Rohan Penman, Global Head of Technology, T2 Tea

User-Centric Innovation in Retail Design

Rich Lim, Digital Creative Strategist, Geometry Global Seoul

User-Centric Innovation in Retail Design

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

Transforming Our Customer Experience through an Omni-channel Lens

Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Accounting for Online Payment Security as a Practice

Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.

Resetting the CIO's Role for Smart, Digital Retail

John Kenwood, VP, Capgemini [Euronext: CAP] And Charlie Li, EVP-Chief Cloud Officer, Capgemini [Euronext: CAP]

Resetting the CIO's Role for Smart, Digital Retail

The great retail renaissance is underway, enlightened by digital, enabled by the cloud and enriched by an endless sea of data.

Why do Men like Stores with Self Check Out Lanes?

Steve Methvin, VP - Ecommerce/Retail Technology, Bozzuto's

Why do Men like Stores with Self Check Out Lanes?

Excellent customer service means helping all your shoppers— not just the biggest or most profitable—and encourages them to make frequent trips.

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

Nick Fischer, Senior Vice President & CFO, Betteridge

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

When it comes to distilling large amounts of data into actionable insights, time is almost always the most binding constraint.

IT Solutions for More Complex Promotional Offers

William Morrell, CTO, Aptaris

IT Solutions for More Complex Promotional Offers

Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.

Gain an Edge or Get Edged Out

Nick East, VP, and Andrew Hoyt CTO & VP Engineering, NCR Retail

Gain an Edge or Get Edged Out

How retailers can better leverage edge solutions to maximize in-store data

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The Business Reality of Virtual Reality

Vinod Subramanyam, AVP & Head - Digital Experiences at Brillio

The Business Reality of Virtual Reality

AR/VR technology offers a doorway into a new way of shopping. The Solomomo Smart Mirror allows users to try on makeup via an augmented reality layered mirror.

What Separates Successful Retailers from Others?

Richard Flint, COO & Executive Board, HEMA

In the highly-competitive market that we have today, the only key to sustenance is unceasing evolution.

Need of Hour: Building Data Analytics Capability

Adam Saper, CFO, Eataly

Need of Hour: Building Data Analytics Capability

Data collection has become easier at all levels of organizations.

Infusing Analytics into Physical Retail Stores

Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]

Infusing Analytics into Physical Retail Stores

With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience.

Transforming Merchandise Industry with New Market Possibilities

Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé

Transforming Merchandise Industry with New Market Possibilities

Business today is a heaving landscape across which we have never traveled.

Breaking Down the Key Programmatic Advertising Challenges Faced by Brands

Stanley Lim, Head of Google Marketing Platforms Malaysia, Google

Breaking Down the Key Programmatic Advertising Challenges Faced by Brands

The impetus for advance in programmatic maturity is perhaps as exciting as it is necessary because of an increasingly privacy-first and cookie less world.

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The Customer Experience Challenge: Four Steps IT Operations Can Take to Solve It

Analytics can also support the behind-the-scenes work of your IT operations and development teams.