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Artificial and Emotional Intelligence: The Corporate Balancing Act

Nick Burton, Vice President Digital Development, Avon

Marketing Disruption: Role of the CIO

Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

The New Breed Customer-centric CIO

Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

The COVID Catalyst and The Paradigm Shift

Alexandra Hourani, NA Digital GMM Director, Converse

Optimizing a 360-degree Customer View Begins with Vision

Michael Wilburn, Senior Director, Global CRM Technology at Ancestry

Optimizing a 360-degree Customer View Begins with Vision

What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.

Transforming Businesses with Latest Technologies

Andy Weir, Executive General Manager, Bankwest Technology & Transformation

Transforming Businesses with Latest Technologies

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

E-Commerce Vs. Retail: It's More than Just Numbers

Amit Mangwani, Director of Retail Marketing, Intel Corporation

The increase in online sales generated by traditional companies is a key contributor to the growth of sales in e-commerce.

Turning Consumer Generated Content into Valuable Brand Asset

Luis Sanz, Founder, Olapic

Turning Consumer Generated Content into Valuable Brand Asset

There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.

Customize and Communicate-Two Key Element to Success for Retailers

Charlie Cole, Chief Digital Officer, VP, TUMI

Customize and Communicate-Two Key Element to Success for Retailers

It’s easy to over complicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.

The Future of Retail Industry

Mo Dastagir, CIO, Cresco Labs

The Future of Retail Industry

Mo Dastagir is currently working as a CIO in Cresco Labs, which is one of the top three cannabis companies in the U.S. He joined the company in 2019 when it was trying to expand its

5 Tips To Make Sure Your Business Opens As Scheduled With Right Permits In Hand

Scot Ferraro, Director, Wolters Kluwer’s CT Corporation [FWB:WOSB]

5 Tips To Make Sure Your Business Opens As Scheduled With Right Permits In Hand

A national phone carrier ran into a big problem as it opened a slew of storefronts in shopping centers across the country.

The Future Face of the In-Store Customer Experience: Face Recognition Technology

Julia Ricci, VP, Information Technology - Retail Shared Services & Solutions, Total Wine & More

The Future Face of the In-Store Customer Experience: Face Recognition Technology

Simple integration, continuous learning, low cost and accuracy of face detection and analysis would potentially make face recognition a commodity service for retail software applications.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Customer Experience on Digital Platforms

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Customer Experience on Digital Platforms

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.

IT as an Enabler for Retail Industry

Armin Roeseler, CIO, Swanson Health Products

Requirements regarding site performance, reliability, scalability, and flexibility, etc., provide new challenges for IT organizations.

How Cloud Technologies Help Retailers Stay Ahead of the Competition

Ian Pattison, Head of Retail Architecture, Google Cloud UK

How Cloud Technologies Help Retailers Stay Ahead of the Competition

Cloud can help unite and analyse various datasets to help brands evaluate sourcing decisions quickly and easily, with meaningful real-time inputs.

Travel Centers Digitalized

Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J

Travel Centers Digitalized

It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.

Checking Retail Tech in Israel

Judah Taub, Managing Partner, Hetz Ventures

Checking Retail Tech in Israel

Gradually, the Israeli retail-tech scene is becoming one that international retailers cannot afford to ignore

The Post- Office Generation

Ryan Byrd, CIO & VP Engineering, Entrata

The Post- Office Generation

Google Apps is the new office software leader, particularly for younger, faster-moving, web-centric companies.

A New Solution to the E-commerce Industry's Conversion Woes

Brett Thoreson, CEO & Co-Founder, CartStack

A New Solution to the E-commerce Industry's Conversion Woes

E-commerce is a growing industry, with more customers and retailers entering the market - driving advertising and bid prices up.